Physicians can take or make patient calls from any phone. As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization's unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you're not sure exactly who that person is at the moment. Use HIPAA-compliant messaging for updating family members during procedures and delivering patient appointment reminders, follow-up care, and surveys. They'll triage and route calls in real time with read receipts and two-way messaging.
PerfectServe works on your legacy devices, smartphones (including both BYOD and shared device models), VoIP and landline phones, desktops, and even pagers. Communication and clinical workflows have felicebet bonus long been our expertise, but our vision has evolved quite a bit over the years. Get on a discovery call at a convenient time. Our AI considers departmental needs, clinician preferences, and last-minute changes—so schedules are optimized to prevent burnout.
Get a demo of Lightning Bolt’s platform.
Streamline nurse workflows with a centralized inbox for all calls, messages, and alerts Messages include patient context automatically, displaying medical history and care plans within each conversation. Ensure communications never go unaddressed, reducing the risk of missed patient needs. Automatically escalate unanswered messages to backup providers based on protocols. Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination. Send alerts to entire teams instantly across multiple devices and communication channels.
- Our cloud-based operator console gives agents full visibility into schedules, care teams, and patient locations.
- Nearly 700,000 users rely on PerfectServe every day to facilitate better outcomes and help them deliver the best patient experience possible.
- Protect provider time and decrease message response times while enhancing patient care delivery.
- PerfectServe is a leading provider of technology that helps healthcare organizations communicate, coordinate real-time care delivery, and schedule their most valuable assets—including people, rooms, and even equipment.
- Enable collaboration between care team members while maintaining patient privacy protection.
Integrations Unlock New Workflows
We address key customer workflow needs with best-in-class solution functionality that can be further enhanced by interoperability with other clinical technology platforms. PerfectServe is the most attractive, actionable platform of scale in healthcare operations software. This is usually due to incorrect schedule and routing rules put in place by your organization or existing call service. The live operator service is an additional fee, but it is included in the flat monthly rate. All routing and workflow decisions are made prior to reaching the operators, ensuring consistent and accurate message delivery.
Providers
- PerfectServe can also auto-escalate messages that aren’t answered in a timely manner, meaning you don’t have to worry that your communications aren’t being received.
- With every communication that occurs, PerfectServe analyzes a combination of real-time situational variables to ensure that the communication is delivered to the right physician, nurse, or other care team member for the clinical situation at hand.
- PerfectServe connects care teams and speeds response times with schedule-, role-, and escalation-based rules for accurate and timely routing of all communications.
- Secure communication across all channels with encryption that meets healthcare compliance requirements.
- This work is proven across 500+ hospitals and 30,000+ practices and post-acute care organizations.
- PerfectServe provides patient-centered real-time identification and access to the patient’s active care team.
- PerfectServe is the most attractive, actionable platform of scale in healthcare operations software.
Improve patient care, enhance provider satisfaction, and give time back to clinicians with the most advanced healthcare communication and scheduling platform. With PerfectServe’s accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day. With PerfectServe's accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day. Our Dynamic Intelligent Routing ensures that incoming calls and messages immediately reach the correct care team member, dramatically reducing patient wait time. With every communication that occurs, PerfectServe analyzes a combination of real-time situational variables to ensure that the communication is delivered to the right physician, nurse, or other care team member for the clinical situation at hand.
Filter and route messages to protect provider time.
We seamlessly manage communication for close to 700,000 clinicians every day. Patients or other recipients see the physician’s office number instead of their personal cell phone number or home number. Consolidate clinical systems to reduce overhead and maintenance costs Lower total cost of ownership by replacing pagers, texting solutions, operator consoles, and DECT phones
Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately. Secure communication across all channels with encryption that meets healthcare compliance requirements. Streamline call, transfer, and contact center operations to enhance communication and provide valuable support to physicians. Efficiently track and manage inbound calls while improving message access and follow-through capabilities for all providers.
As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization’s unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you’re not sure exactly who that person is at the moment. Our solution is proven to reduce communication cycle times and enable clinicians to speed time to treatment. Boost satisfaction scores for both clinicians and patients (HCAHPS) Drive measurable outcomes while consolidating and integrating communication platforms.
Unite transforms healthcare communication by bringing all of PerfectServe’s capabilities together to quickly and reliably connect physicians, nurses, ancillary staff, patients, and patients’ families regardless of their location. Eliminate avoidable interruptions at your practice with an automated answering service solution that uses dependable call and message routing, provider settings, and on-call schedules to direct all communication to the right place in a secure manner. Connect all care team members on a single HIPAA-compliant platform powered by Dynamic Intelligent Routing® to reduce communication cycle times, automate important clinical workflows, and streamline care delivery.
Enable collaboration between care team members while maintaining patient privacy protection. Protect provider time and decrease message response times while enhancing patient care delivery. It relied entirely on manual workflows, and the delays and extra work managed to frustrate doctors, nurses, and patients all at once.
Healthcare Communication System
Shorter communication cycles mean faster care. Filter urgent and routine messages with after-hours call management and communication. Connect the entire care team with Dynamic Intelligent Routing® PerfectServe uses intelligent routing integrated with your EHR to support the full continuum of care, from hospital to home. Chat with one of our consultants at a convenient time.
This advanced routing capability facilitates powerful communication-driven workflows and enables time-sensitive, collaborative care delivery. Yes, our solution supports bidirectional secure messaging to improve communication between providers and care teams. PerfectServe's answering service uses dynamic routing and on-call schedules to deliver every message to the right person based on urgency. Healthcare organizations are ramping up efforts to curb vendor sprawl to ease IT burdens, save money, and drive better clinical outcomes through closer vendor partnerships. PerfectServe Unite helps provider organizations of all sizes move beyond single-purpose technology to a unified system that meets all scheduling and communication needs in an intuitive, intelligent, and pragmatic way. Bringing your care teams into the communication process is essential.